From the counter to collection day
Order intake, wash, press and collection as one tracked workflow with per-stage permissions, printed bag and ticket labels, and reminders that bring customers back for their clothes.
What generic POS software gets wrong here
- ✕A customer arrives on Thursday for a shirt that is still in the wash, and the only way to find out is for someone to go and look.
- ✕The intake ticket says "5 items". It does not say two were stained, one was a silk blouse, and the customer pointed both out at the counter — so the argument at collection has no record to settle it.
- ✕Anyone can mark a job as ready. Something gets flagged collected, the customer turns up, and the bag is still on the wash-floor rail.
- ✕Garments and bags carry a handwritten number that smudges. Two orders merge on the rail and one of them is somebody’s wedding suit.
- ✕Uncollected orders pile up for months. Nobody chases, because chasing means going through a book of names and phone numbers by hand.
Built for the way you actually operate
Every one of these is a real screen in SaleSprint — not a request form or a “coming soon” tile.
Intake → Wash → Collect
Each order moves through the stages you define. Anyone can see where a job is and how long it has been there, without walking the floor to find out.
Per-Stage Permissions
Only the wash-floor can move a job out of wash; only the counter can mark it collected. The person who advanced a stage is recorded against it.
Ticket & Bag Labelling
Print a ticket for the customer and labels for the bag at intake, so an order is identified by a scannable code instead of a marker pen and a good memory.
Express & Promise Dates
Price a same-day or express service differently, set the promise date at intake, and see which jobs are running late before the customer does.
Pickup Reminders
Tell the customer over WhatsApp, SMS or email when the order is ready, and chase the ones still sitting on the rail two weeks later — automatically.
Contract & Linen Accounts
Run hotel and institutional linen on account with agreed rates, count in and count out per collection, and invoice the contract monthly instead of per bag.
How a day runs
Take it in
Count the items, record the service, note stains and fabric warnings, take a deposit if you want one, and print the ticket and the bag labels at the counter.
Process it
The wash-floor picks the job up and advances it through wash, dry, press and pack. Only the people responsible for each stage can move it forward.
Tell the customer
When the order is packed and ready, the ready-for-collection message goes out over WhatsApp, SMS or email with the ticket reference.
Hand it over
Scan the ticket, take the balance, mark it collected against a named staff member, and review the day: turnaround times, late jobs and what is still on the rail.
Everything included
Typical fit
The stage permissions were the fix. Once only the counter could mark something collected, the "it is ready, I promise" phone calls stopped overnight.
Questions we get
Can I change the stages to match how my plant actually works?
Yes. The stages are yours to define — a wash-fold shop might run intake, wash, fold, ready, collected, while a dry cleaner adds spotting, press and quality check. Each stage gets its own permission, so the workflow matches the floor rather than the other way round.
Do I need special label printers?
A standard thermal receipt or label printer on USB or Bluetooth prints both the customer ticket and the bag labels. Heat-seal garment tags are a different machine and we do not drive those — most shops use a scannable bag label and it works well.
How do drop-off shops and a central plant work together?
Each shop is a location. An order taken at a shop is visible to the plant, moves through the plant’s stages, and comes back marked ready for collection at the branch that took it. Everyone is looking at the same order record.
What happens if the plant loses internet?
Intake and collection keep working offline on the device and sync when the connection returns. Stage moves made offline sync too, so the order history rebuilds in order. For a multi-site operation, keep the counter and the plant on connectivity you trust for same-day visibility.
Can I bill a hotel monthly instead of per bag?
Yes. Set the hotel up as a contract account with an agreed rate card and a credit limit, count linen in and out on each collection, and invoice the account for the period. The balance ages in receivables like any other debtor.
How do we chase uncollected orders?
Orders sitting past their promise date show up as a list, and the reminder goes out over WhatsApp, SMS or email with the ticket reference. Most shops run one automatic nudge at ready and another after two weeks.
Explore the modules behind it
See it with your own numbers
Start a free trial, or let us walk you through the laundry pos setup on a 30-minute call.