Account & Data Deletion

Delete your account or your data

It is your data. You can ask us to remove it at any time, and we will — except for the accounting records the law requires us both to keep. This page explains exactly where that line falls, then lets you make the request.

Last updated: 18 September 2026

Who can request

The account owner, using the form below. Staff members should ask their employer first — see the note underneath.

By email

Write to [email protected] from the address on the account.

How long it takes

Verified requests are completed within 30 days. Backups holding the deleted data expire within 90 days.

Are you an employee rather than the account owner? Your employer controls their SaleSprint account and the records in it — we only process that data on their instructions. Ask your employer first; if they cannot help, submit the form below and we will contact them on your behalf. We cannot delete an employer's business records at an employee's request.

What deletion actually removes

We would rather tell you this before you ask than after.

Permanently deleted

Your login, password and session tokens
Staff user accounts, roles and permission assignments
Customer and supplier contact details (names, phone numbers, emails, addresses)
Product catalog, images and other uploaded media
Saved device preferences, receipt layouts and branding
Notification history and message templates
Loyalty member profiles and their contact details
Support correspondence tied to the account, once any open matter is closed

This cannot be undone. Once deleted, we cannot restore your account, your catalog or your history — not from a backup, not on request.

Retained, and why

Posted accounting entries and tax records

Ghana Revenue Authority and equivalent tax law require retention of books of account, typically for six years. These are your statutory records, not marketing data.

Statutory period, then deleted

Invoices and receipts we issued you for SaleSprint itself

Our own accounting and tax obligations as a supplier.

Statutory period, then deleted

Anonymised, aggregated usage statistics

Counts and totals with no identifying information. They cannot be traced back to you or your business.

Indefinitely, in anonymised form

Security and audit logs

Fraud investigation and abuse prevention. Automatically pruned on a rolling schedule.

Rolling retention window, then permanently dropped

Backups containing deleted data

Backups are immutable snapshots; they expire on their own cycle rather than being edited.

Up to 90 days after deletion

How a request is handled

You submit a request

Use the form below, or email us from the address on the account. Either route reaches the same team.

We verify it is you

We confirm you own the account — usually by replying to the registered email. We will never action a deletion from an unverified request.

We confirm the scope

We tell you exactly what will be deleted, what we must keep and why, and give you a chance to export first.

We delete, and confirm in writing

Within 30 days of verification. You get written confirmation of what was removed.

Make a request

Submitting this does not delete anything yet — we verify who you are first.

What would you like us to do?

Delete my entire account

Close the business account and remove all personal data we are not legally required to keep.

Delete specific data only

Remove particular records — a customer profile, marketing contacts, uploaded files.

Remove my staff record

You are an employee, not the account owner. We'll route this to your employer.

Export my data, then delete

Get a copy of your records first, then delete. Recommended if you are leaving.

Full name

Business name

Account email

Use the address you sign in with — we verify against it.

Phone

Optional, but it speeds up verification.

Anything else we should know?

Optional.

I understand this is permanent and cannot be undone, that SaleSprint cannot restore deleted data, and that accounting and tax records are retained for the statutory period described above.

We use the details above only to verify and action this request. See our Privacy Policy.