The job sheet lives on the technician
Dispatch technicians by territory, log time and parts on a mobile-first job form at the customer’s site, and invoice on ticket close — with van stock that reconciles instead of evaporating.
What generic POS software gets wrong here
- ✕Jobs are assigned over the phone. Two technicians end up on opposite sides of town for calls that were five minutes apart.
- ✕The job sheet is a carbon-copy pad. Hours and parts are transcribed into an invoice days later, and whatever the technician forgot to write down is money you never bill.
- ✕A customer disputes the work. There are no site photos, no signature and no timestamp — just a technician’s recollection against a customer’s.
- ✕Van stock is a black box. Parts leave the warehouse, some go into jobs, some come back, and the difference is quietly written off every quarter.
- ✕Warranty and contract jobs are invoiced by accident, or chargeable jobs are done for free, because nobody at the counter knows which a customer is on.
Built for the way you actually operate
Every one of these is a real screen in SaleSprint — not a request form or a “coming soon” tile.
Territories & Assignment
Group customers and jobs by territory and assign the technician who is already in that area, so dispatch is a decision rather than a round of phone calls.
Time & Materials Tickets
Log labour hours at the rate that applies and add parts as they are fitted. The ticket is the billing document, so nothing is reconstructed from memory.
Mobile-First Job Forms
The technician works from a phone: the fault reported, the work done, the readings taken, photos before and after — captured at the site, not back at the office.
Auto-Invoice on Close
Closing the ticket raises the invoice from the logged time and parts, with the customer’s rate card applied — same day, while the job is still fresh.
Van Stock
Each van is a stock location. Parts issued to the van are tracked, consumed by the job that used them, and reconciled on return instead of disappearing.
Contracts & Warranty Jobs
Flag a job as warranty, contract or chargeable up front, so the invoice reflects the agreement and recurring maintenance visits are scheduled, not remembered.
How a day runs
Log the call
Capture the customer, the site, the fault and the priority, and check whether the job is under warranty, on a contract or chargeable before anyone is dispatched.
Dispatch
Assign the ticket to a technician by territory and availability. It lands on their phone with the site details, the history of that asset and the parts expected.
Do the work
The technician logs time, adds the parts fitted from van stock, records readings and photos, and takes the customer’s sign-off on the device at the site.
Close and bill
Closing the ticket raises the invoice, consumes the parts from the van, and sends the job sheet and bill to the customer. Van stock reconciles at the end of the run.
Everything included
Typical fit
We used to bill a week behind the work. Now the invoice goes out from the customer’s compound before the van has left it, and collections improved more than the billing did.
Questions we get
Do technicians need a signal at the customer’s site?
No. The job form works offline: time, parts, photos, readings and the customer’s sign-off are all captured on the device and sync when the technician gets back into coverage. This is the case field service breaks most systems on, and it is the case we designed for.
Does it do live GPS tracking or route optimisation?
Not today. Jobs are assigned by territory and availability, and a site can carry a location on its record, but SaleSprint does not track a technician’s vehicle in real time or plan an optimal route. If that is the core of what you need, say so early and we will tell you where we stand.
How does van stock actually work?
Each van is a stock location. You issue parts to it from the warehouse, the parts fitted on a job are consumed from that van by the ticket, and what remains is a real balance you can count on return. Shortages become a reconciliation with a name on it rather than a quarterly write-off.
Can the customer sign on the technician’s phone?
Yes. Sign-off is captured on the device at the job, along with photos before and after, and it stays attached to the ticket and the invoice. That is usually enough to end a disputed job in one message.
We are moving off paper job cards. How long does that take?
Technicians usually take one or two jobs to get comfortable with the mobile form, because it asks for the same things the paper card did. The setup work that takes longer is your customer list, rate cards and parts catalogue — bring them as spreadsheets and we import them with you.
Can I stop technicians seeing prices and margins?
Yes. Permissions are role-based, so a technician sees their assigned jobs, the parts and the work, while pricing, margins and the wider customer account stay with the office.
Explore the modules behind it
See it with your own numbers
Start a free trial, or let us walk you through the service tickets setup on a 30-minute call.